Get help and report a problem

Start at help.liveandsigned.com. Search the public knowledge base first, then submit a support ticket when the article does not solve the problem.

What to include

• The page, creator profile, post, or feature involved.
• The device model and operating-system version.
• Whether you used the Live&Signed app, Safari, Chrome, or another browser.
• The approximate date, time, and time zone.
• The exact steps taken, what you expected, and what happened instead.
• A screenshot or short screen recording when it does not expose private information.

Continue the same ticket for the same issue so support can see the history. Use the tracking link sent by the helpdesk to view an existing ticket.

Keep secrets out of tickets

Never send a password, verification code, Apple or Google token, stream key, API key, complete payment-card number, or private recovery information. Live&Signed staff do not need those values to investigate a problem.